Shipping policy

SHIPPING POLICY

Last updated: September 13, 2026

Thank you for shopping at dahong.shop. We primarily serve customers in the United States and use trackable shipping services where available.

  1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully authorized.

Processing times do not include weekends or public holidays. Orders requiring additional payment or address verification may take longer.

  1. United States Shipping

Standard Shipping: USD $8.00

Free Standard Shipping: Available on qualifying orders with a merchandise subtotal of USD $58.00 or more after discounts and before applicable taxes.

Estimated Delivery Time: 7–20 business days after dispatch.

Delivery estimates are not guarantees. Actual delivery times may vary because of carrier operations, customs processing, weather, public holidays, peak seasons, or other circumstances outside our reasonable control.

  1. Other Destinations

We may ship to additional countries or regions when those destinations are available at checkout. Applicable shipping rates and estimated delivery times will be displayed during checkout.

  1. Tracking

When tracking is available, tracking information will be added to the relevant Shopify order or sent by email after dispatch.

It may take several business days for a carrier’s tracking system to display its first update, particularly for international shipments.

  1. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact support@dahong.shop immediately. We cannot guarantee address changes after an order has entered processing or been shipped.

Additional shipping charges may apply if a package is returned or requires reshipment because of an incorrect or incomplete address provided by the customer.

  1. Split Shipments

Products in the same order may be shipped separately due to warehouse availability or logistics arrangements. When this occurs, separate tracking numbers may be provided at no additional standard shipping charge.

  1. Delays

If we reasonably expect that an order cannot be shipped within the stated processing period, we will provide an appropriate update and, where required, offer the option to accept the delay or cancel the affected order for a refund.

  1. Lost or Damaged Packages

If tracking shows unusual delay, loss, or delivery damage, contact us with your order number and relevant photographs or tracking information.

We will assist with the carrier investigation and provide an appropriate solution based on the circumstances and applicable law.

If tracking states “delivered” but you cannot locate the package, please first check the delivery area, household members, neighbors, and the carrier. Then contact us for assistance.

  1. Customs, Duties, and Taxes

International shipments may be subject to customs processing, duties, taxes, or import charges imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient as permitted by applicable law. Customs processing may also affect delivery time.

  1. Contact Us

HONGKONG DAHONG LIMITED
Website: dahong.shop
Email: support@dahong.shop
Phone: +852 6514 5819