Refund policy

REFUND AND RETURN POLICY

Last updated: September 13, 2026

At dahong.shop, operated by HONGKONG DAHONG LIMITED, we want customers to feel confident when shopping with us.

  1. Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To qualify for a return, the product must be unused, unworn, unwashed, undamaged, and returned with its original packaging, accessories, labels, and proof of purchase.

  1. Requesting a Return

Before returning any product, please email support@dahong.shop with:

  • Your order number;

  • The email address used for the order;

  • The reason for the return; and

  • Photographs where the product is damaged, defective, or incorrect.

If the return is approved, we will provide the applicable return address and instructions. Please do not send products to our registered business address without authorization, as unauthorized returns may not be accepted.

  1. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible, preferably within seven days after delivery.

After reviewing the order details and supporting photographs, we may provide a replacement, refund, or another appropriate solution. We will cover reasonable return shipping costs when the issue resulted from our error.

  1. Non-Returnable Products

Unless required by applicable law, we cannot accept returns for:

  • Perishable products or food products that have been opened;

  • Products with broken hygiene or safety seals;

  • Personal-care or hygiene products that have been opened or used;

  • Customized or personalized products;

  • Hazardous materials;

  • Gift cards; or

  • Products identified as final sale before purchase.

This restriction does not affect your rights where a product is damaged, defective, unsafe, materially misdescribed, or incorrect.

  1. Return Shipping Costs

If a return is requested because of a change of mind, the customer is responsible for return shipping costs.

If the product is damaged, defective, or incorrect because of our error, we will cover the reasonable return shipping cost or provide another appropriate remedy.

  1. Exchanges

The quickest way to obtain another product is to request a return for the original item and place a new order after the return is approved. Where appropriate, we may arrange a direct replacement.

  1. Order Cancellations

To request cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

If an order cannot be cancelled, you may request a return after delivery in accordance with this policy.

  1. Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. It normally takes approximately 5–10 business days for a bank or payment provider to post a refund, although actual processing times may vary.

Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

  1. Contact Us

HONGKONG DAHONG LIMITED
Website: dahong.shop
Email: support@dahong.shop
Phone: +852 6514 5819